Hi Frank &Tony,
Firstly let me say that I am not in the habit of sending testimonials in fact, this is the first I have ever written. Taking into consideration that I am over 60 years of age and I have had quite a bit of experience in dealing with businesses of all kinds over the years. In all that time I have never been motivated to express my satisfaction in writing.
When I first started to research cruse controls for my bike I was surprised to find an American site recommending a company (as they put it) based down under in Australia.
This company was obviously MCCRUISE.
I then made a phone call to MCCRUISE and I was to say the least pleasantly surprised with the friendly and helpful assistance I received over the phone. At the conclusion of the phone call you asked if I would like for you to send me the information on the cruise control including the fitting instructions, and this you did promptly.
It was some months later before I contacted you again and stated that I was wished to purchase the cruise control for my bike.
The cruise control kit was dispatched promptly and arrived as promised.
A friend and I (whom is a motorbike technician) unpacked the kit and found it to be complete. (This might not seem like a big deal to you however, I cannot tell you how many times I have received a do it yourself kit only to find some of it missing.)
We then proceeded to fit the cruise control and found the fitting instructions where to say the least extremely detailed and accurate.
It did however take us a bit longer to fit it then you suggested it should. (Maybe too much time talking and not working!!)
On completion of the installation we had some difficulties getting it to work. I then rang MCCRUISE and spoke with Frank who, with patience and an exceptional depth of knowledge of his product talked us through the issues we were having.
I now use the cruise control regularly when riding and find it exceeds my expectations both in quality and performance.
All in all the experience I have had in dealing with MCCRUISE has been professional, helpful, and efficient and has been a pleasure to deal with.
I would go on to wish you good luck in the future however, it is obvious that this company has not left anything up to lady luck.
Your more than happy customer,
Errol MN, USA 30 September 2015
Hi Frank and Tony,
Just wanted to let you know how delighted I am with your product, I’ve read plenty of good reviews about your cruise control but I must say that it exceeded my expectations in every way.
During one of my regular trips from Melbourne to Bairnsdale I found the cruise control to be extremely accurate, smooth and reliable, in fact it’s every bit as good as the one in my car, It made the long and boring trip a pleasure, all in all a great experience.
Thankyou both for being very obliging answering all my questions and taking time to show me how the parts looked and fitted on my bike.
Frank you did a great job installing and calibrating the system, for me it worked perfect right out of the box.
Best money I’ve ever spent.
Australia, September 24, 2015
Yesterday I decided to install my cruise control. While I had the fairing off I used the opportunity to repack the steering head and change the fork oil. Your incredibly detailed and precise instructions made a straight forward and simple installation. ( For me ) After the initial diagnostic tests to make sure it was installed correctly ( which it was ) I took the notes to my favorite cafe to study for an hour and then proceeded to the freeway to fine tune it. I was quite surprised that the cruise control functioned absolutely perfectly I didn't need to do anything. This is truly a magic piece of gear.
Thank you for the prompt delivery by the way and let me say that when I get my next bike it will be the first thing I install.
Cheers, Trevor - 1 May, 2015 Gold Coast, Australia
After searching endlessly for a way to make long trips a bit more enjoyable, I found the MCC website. I contacted them via e-mail, and was promptly given all the information I needed, as well as some investigation needed on my part so that the custom built cruise control could be manufactured. I was in a bit of a rush, this was a last minute decision to purchase prior to a long (my first ever) multiple day overnight trip by motorcycle.
The guys were great, and very prompt. The cruise control was manufactured in just a couple days and shipped promptly half way around the world.
The contents of the package were complete, the directions were very detailed, but easy to follow, step by step with great photographs… the installation took about 6 hours, start to finish. I performed the tests and made some minor tweaks to the default settings, which were all very easy and explained completely in detail.
Then I took the bike out for a test ride, and made a few more tweaks to some settings for my own comfort.
The results: Two years and countless rides, including 3 very long multiple day rides. Once I get on the highway, I set it, and forget about monitoring the speed of my bike.
The cruise control has given me flawless performance, and the guys at MCC were very prompt in responses when I was purchasing it, and they were prompt in responses when I had some questions after the installation.
I would highly recommend this cruise control. It is safe and it eliminates throttle hand fatigue on long rides. Thanks for a great product. Looking forward to my two long trips this summer, including one to Canada in July. Thanks for a great product.
Alan - 26 April, 2015 Roebling NJ
Tony, Frank & the staff at MC Cruise,
I would like to give you all some feedback as to how the operation of the cruise control you fitted to the Harley Davidson Sportster XL883L Super Low:
After I picked up the bike from Mt. Waverley, I rode the bike to Wodonga (approx 350km’s) north along the Hume Hwy. I used the cruise control the whole way.
I really put it through its paces to test it out; up & down hills, increasing & decreasing speed by using the buttons. The Cruise operated perfectly in every situation; it held its speed within 1 kilometre with incredible precision.
As an Auto Electrician with some 30 years experience in fitting all kinds of electrical accessories to vehicles of all makes & models, I have found some accessory kits are very poor in quality or look very tacky when added to some vehicles. Your fitting quality of the kits is very professional: the laser cut brackets that are tailor made to fit each individual bike & model are superb. The speed sensor on the front wheel, blend in so good that I had to look hard to see it. The laser cut brackets are of high quality they actually appear to be part of the bike.
The second kit I purchased from you was for the Yamaha FJR in which I fitted myself. Your fitting instructions are incredibly in depth, thorough & precise. They are easily followed; nothing was omitted or taken for granted for the fitter. I believe anyone could fit one of these Cruise controls if they had your instructions. That being said, I wish you all the best for the future as it was obvious to see that you have put an incredible amount of work & research into perfecting these Cruise Control systems & it has certainly paid off with the way they appear & operate.
Garry - Wodonga Victoria Australia 4 April 2015
I just wanted to take a minute to let you know that two days ago I successfully installed your MCCruise product for the Honda Gold Wing GL1800 F6B (Bagger) on my own bike, and what a terrific experience it was.
From my first pre-order e-mail request for installation instructions, to the super-fast shipping of the product to my door and the really clear and precisely detailed instructions, I have to tell you I am very impressed with your customer service and the quality of the cruise control product I received.
Since this was my first experience doing an installation of this depth on any bike, it did take me a full 10 hours from start to finish. But your color instructions were really detailed and precise and made it so easy. And the fit and finish of the cruise components was excellent.
When I ran the first post-install diagnostic tests, everything was flawless. And although the first road test was less than optimal (because of long leather tassels installed on the brake lever), the second road test was perfect. The product absolutely performs as I hoped it would. For the past few days and few hundred miles I feel like I’m riding a new bike… a definite pleasure.
Thank you for making this a positive experience. It often seems hard to find both quality product and exceptional customer service at the same time. I’m happy to say I’m pleased to have found both with MCCruise.
I look forward to many thousands of miles of riding with your cruise product on my bike.
David, Glendale, AZ USA 4 April, 2015